Oregon Mediation Association

PO Box 40041
Portland, OR 97240
Phone: 503-872-9775

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 ~  Workshops  ~


 Workshop #1: Friday, 10:30 am – 12:00 pm


1A: Conflict Management and Negotiation in Health Care Settings
Conflict in healthcare settings presents some unique challenges simply because there are so many people involved in the delivery of services and patient needs. This workshop explores conflict management concepts and strategies for effective negotiation in health care settings.  Participants will examine how to deal with conflict within an environment of mutual respect through out the conflict management process. Case studies and roleplays will be used to demonstrate effective communication, collaboration and negotiation as a means of working towards resolution.
Faith Chalmers, MS (Counseling), Adjunct Instructor: Marylhurst University

1B: Peacemaking as a Profession
Find the inspiration to guide you to peacemaking as a profession. Explore the purpose, vision, mission and signature of a peacemaker. Learn what distinguishes peacemaking from traditional methods of negotiation, and the benefits of working with peacemakers in other professions.
Dona Cullen, Esq., Collaborative Attorney; Kathleen Zumpano, MA, LMFT, Collaborative Divorce Professional; & Nancy Retsinas, JD, Collaborative Lawyer & Mediator

1C: Mediator's Proposal: Pros, Cons and Ethical Considerations
The mediator's proposal began appearing about 10 years ago and appears to be gaining traction. This presentation will identify key characteristics, explore the reasons for its expanding use, and discuss the significant legal and ethical implications for mediators.
Nancy Neal Yeend, Mediator & Dispute Management Strategist

1D: 7 Tools for Mindful Self-Care for Mediators
How can mediators better cope and care for themselves to avoid burnout? This session presents specific tools for helping mediators maintain their own balance and focus so that they thrive in their chosen career.  The tools promote self-care, help avoid burnout, and assist in managing the stress of being with clients who are in conflict. Strategies for mental self-care, physical letting go of tension, and emotional release from the stress of interventions will be taught and practiced.  The program is practical and interactive.
Judy Sugg, Ph.D. Psychology

The Business of Divorce Mediation
Divorce mediation is challenging for both the participants and the mediator.  Are you a practitioner who struggles with the business side of your practice?  This session will focus on the business of divorce mediation - from the first initial potential client call until the final closing letter.  We will discuss the participant’s experience in the process and provide practical suggestions to change your practice from good to fantastic!
Julie Gentili Armbrust, Attorney-Mediator, President, Mediation Northwest


Workshop #2: Friday, 1:45 pm – 3:15 pm


2A: The Interactive Brain
What about brain science is meaningful for our work? As the world is flooded with information about advances in neuroscience, one can be easily overwhelmed by too much information. This session will present several key aspects of brain science that will help facilitators or mediators determine what would be useful and what would not be useful in their work.
Carol Turner, MSW & Owner and Principal of Leadership for Action and Muriel Lezak, Ph.D. and Emeritus Professor of Neurology at OHSU

2B: Implementing Restorative Practices in K-12 Education
This workshop will: 1) Provide an overview of the current state of research on restorative practices in K-12 settings; 2) Use a real-life case study to describe barriers and opportunities associated with implementing and scaling up practices in this area. 3) Ask participants to generate potential strategies and solutions based on the case study, using a consultancy/focus group process.
John Inglish, Program Director, Conflict & Dispute Resolution Master's Program, University of Oregon School of Law

2C: Understanding the Nature of Conflict (Part 1 of 2)
Conflicts occur whenever people disagree over their values, motivations, perception, ideas or desirers. These conflicts contribute to breakdowns in communication and hurt relationships. A critical component of managing conflicts is learning to understand the nature of conflict and the instinctual conditions that keep them from getting resolved.  Participants will have the opportunity to participate in a group conflict, reflect on their experiences and practice facilitation and mediation tools.
Tsipora Dimant, Program Coordinator, Beaverton DRC

2D: Quest for Perfect Questions
Continually asking questions, rather than making declarations, is a core creed in our resolution work. We ask questions because we know that those embroiled in the conflict are the ideal people to forge the solutions. With questions so central to our work, what makes for a perfect question? This workshop will explore the questions we ask. Attendees will work together to craft a tailored set awesome questions they can use in their practices.
Chris Sheesley, MA President, In-Accord Inc.

2E: Neuro-Linguistic Programming and Mediation (Part 1 of 2)
Neuro Linguistic Programming (NLP) is a unique approach to communication and problem solving, developed in the 1970’s by Bandler and Grinder. NLP tools help with analyzing and changing the inner experience of the client. In this workshop you learn how NLP techniques can enhance your mediation session by applying NLP intervention techniques, understanding the role of language in conflict and recognizing how inner conflict obstructs resolution and how to work through it.
Berry Kruijning, LL.M , Master NLP Coach, Mediator and Conflict Coach with Crowning Communications

2F: Complementarity: A Workplace Conflict Resolution Strategy
This workshop provides an introduction to Complementarity Theory (CT) and it's approach to understanding and unraveling workplace conflict. CT characterizes humans as living in a cooperative group, characterized by developed cultural characteristics, marked by companionship with other and everyday well-being depends on our ability to construct devices to coordinate with each other. Participants will learn the basics of CT as used in workplace disputes and apply the tri-level dispute resolution strategies to workplace conflict sample cases.
Ronee Pillsbury-Hunter, MA , Communication & Leadership


Workshop #3: Friday, 3:30 pm – 5:00 pm


3A: Spousal Support
Your spousal support negotiation just went from hours to minutes.
Negotiating spousal support has been compared to herding cats.  It takes hours, days, and even months.  Not anymore!  Spousal support can easily be negotiated when you use real life data from actual cases similar to your parties and apply that data to your parties’ specific information.  This seminar will show you how you can access real life data from actual cases and analyze it in minutes, not hours (or days or months)!  We will also walk you through common urban myths and compare those myths to actual cases.  Do the myths hold-up?  Come to our session and find out.
Julie Gentili Armbrust, Attorney-Mediator, President, Mediation Northwest

3B: Interest Based Bargaining- Transformation or Tedium?
Interest Based Bargaining (IBB) has a long history of success throughout a range of negotiations.  In some areas, it is just beginning to gain traction while in others, it has been used for years, and in still others, abandoned for its shortcomings.  This workshop will explore one "flavor" of IBB which uses a mixture of interest-based processes and consensus rules for decision-making and (with the participants' help) explore other flavors of IBB, their strategies, and their effectiveness.  Participants will leave with a broader understanding of the ways IBB is practiced and build momentum for the continued improvement of its practice. NOTE- IBB will be discussed not only as it relates specifically to contract negotiations but as an approach to other types of group conflict resolution/negotiation.
Carrie Bennett, MS (Conflict and Dispute Resolution), Owner: Learning Through Difference LLC

3C+: Understanding the Nature of Conflict
Continued from Workshop 2C

3D: T.E.D.-Talk Experience: Three 15-18 minute presentations, followed by brief discussions.

  • Islamaphobia, Islam and Muslims: Past and present - Flamur Vehapi, MA, Author;
  • Conflict Consciousness: How our stories and beliefs inform conflict - Rangineh Azimzadeh Tosang, Principal and Founder Solh Resolutions International;

  • Mediator Humor: How mediators stay sane and break impasse - Sam Imperati, JD, Executive Director Institute for Conflict Management

3E+: Neuro-Linguistic Programming and Mediation

Continued From Workshop 2E

3F: Getting to the Heart of Informed Consent
As the dispute resolution field embraces a new ethic of client-centered problem solving, where the parties sit in the driver’s seat of decision-making and professionals share the power to affect resolution with the client (and, at times, other dispute resolution professionals), mediators are faced with new challenges to ensure the parties are adequately informed of process and settlement options. This is particularly important for unrepresented parties, who now comprise the vast majority of clients in consensual dispute resolution processes.
Nancy Retsinas, Collaborative Lawyer and Mediator


Workshop #4: Saturday, 1:00 pm – 2:30 pm


4A: Working with Interpreters in Mediation
This workshop will help raise mediators’ awareness of the experience of the Limited English Speaking clients they serve.  Illustrating through video, exercises and lecture why it is important to use an interpreter and when to use an interpreter.  The workshop will review Title VI, addressing the Federal laws regarding language access.  It will also provide some practical tips and tools for how best to work with an interpreter in a mediation session (through use of role play and small group work). 
Martine Coblentz, MA (Conflict Resolution), Family Law Mediator/ Diversity Trainer

4B: Cultivating a Productive Inner Voice in Mediation

“Self-talk” is the dialogue we have inside our own heads with and about ourselves.  It can help or hinder us in significant ways.  The specific objective for this workshop it to help participants improve as mediators through improving the quality of their inner voice.
Zvi Strassberg, Ph.D, Psychologist; & Michael Dwyer, JD, Mediator

4C: Back in the Day…
What’s changed; what’s remained the same? An ad hoc panel of old timers will reminisce about their memories and experiences as new mediators, before caller id, computers, cell phones, and security clearances. You are welcome to contribute questions, as well as your own memories of the mediation you conducted “back in the day.”
Louise Neilson, Senior Mediator, Range Mediation and Consulting

4D: Decision-Making for Mediators
Parties spin in the intersection of logic and emotion.  Learn how to help them make better decisions and break impasse with the judicious use of decision trees and decision tables.  Get practical theories and concrete tools to assist them in avoiding the usual psychological traps.  Engage both qualitative and quantitative thinking to reduce settlement anxiety, explore rather than debate, and increase the chances of a Pareto Optimal result.
Sam Imperati, JD, Executive Director, Institute for Conflict Management

4E: The Early Mediation Initiative (EMI) - A Movement Picking Up Steam
The Early Mediation Initiative is the name given to a recent series of efforts undertaken by Washington lawyers and mediators to examine how mediation is effectively being used in a wide variety of legal settings. This Workshop begins with a set of innovative recommendations being adopted by the Washington State Bar Association for how to control/lower litigation costs by accessing mediation earlier than the present norm. These recommendations include how an early mediation format may differ from the predominant use of lawsuit mediation in the Northwest which we call "the summit conference at the end of the case." A resounding theme from a variety of legal settings-clients are often way better served by substituting early efforts to investigate with early efforts to negotiate. We will describe many of these parallels in the workshop. We will then trace back from the present time to describe the extensive focus group discussions that led to the newly recommended practices. Our program concludes with an extensive group discussion about mediating early and how such experiences enable better service to clients.
Alan Alhadeff, President of Alhadeff & Forbes Mediation Services


Workshop #5: Saturday, 2:45 pm – 4:15 pm


5A: Top 10 Reasons: "Why Groups Can't Solve Problems!"
Groups, teams, collaboration task forces, etc. all consist of folks who care deeply about the problems at hand and are trying to solve them. Yet they often get bogged down and fail to accomplish results. The authors have experienced many group process mis-steps and have identified reasons why groups fail. As professional facilitators, we should be looking for barriers to group progress and have facilitative solutions that keep groups moving forward. Solving problems by committee is tough enough! Let's not let poor facilitation practices add to the dilemma. Authors will identify common errors and provide a proven Strategic Analysis tool, and solid facilitation advice for getting the best out of group problem-solving. We must help groups stay focused on the problem ... and not let process and procedures become barriers.
Tony Faast, Supreme Commander, Cascade Outreach Institute; Sheri Wantland, Public Involvement Manager, Clean Water Service, Hillsboro

5B: The Micro-Behaviors of Accountability
In 90 minutes, discover the hidden subtleties of highly accountable people, and learn the four stages of forming Accountable Agreements and building high trust.
Tom Cox, BA (Behavioral Science)

5C: The Art of Role-play Coaching
Presentation on role-plays, theory and practice. This workshop is geared to trainers, role-play coachesand anyone who does training. The model will share and explore best practices for training people in conflict resolution skillsets.
Mary Forst, Confluence Center for Mediation and Training; Molly Keating, MSW, Mediator and Facilitator

5D+: Decision-Making for Mediators
Continued from Workshop 4D

Is Restorative Justice Mediation?
You may have heard about Restorative Justice.  You may have seen it used in a juvenile justice setting or maybe in a school, and you're asking yourself "is this different than what we already do?"  The short answer is yes, there are distinct principles that drive Restorative Justice.  Join us for a deeper dive into how RJ is used in schools, Juvenile Justice, and families.  Understand many of the mediation skills are similar, and notice that some are different.  Adapt your own approach to conflict toward a more relationship-focused approach to conflict.
Nicholas Bradford
, M.Ed., Founder, National Center for Restorative Justice 

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